Privacy Policy

Privacy Policy

Effective Date: 10/01/2025
Last Updated: 27/05/2025

1. Introduction

Welcome to Hyde Plumbing ("we", "our", "us"). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.hydeplumbheatsuppliers.co.uk and make purchases from our online store.

2. Information We Collect

We may collect the following types of personal information:

a. Information You Provide to Us:

  • Name

  • Email address

  • Billing and shipping address

  • Phone number

  • Payment information (processed securely via third-party gateways)

  • Account login credentials (if you register)

b. Automatically Collected Information:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited and time spent on our site

  • Cookies and tracking technologies

3. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders

  • Communicate with you about your orders, account, or customer service inquiries

  • Send promotional emails (only if you've opted in)

  • Improve our website, products, and customer service

  • Detect and prevent fraud or abuse

4. Sharing Your Information

We do not sell your personal information. However, we may share your information with:

  • Service Providers: Third-party partners who help operate our website, process payments, ship orders, and provide customer service.

  • Legal Requirements: If required by law or to protect our rights and safety.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable website functionality

  • Understand browsing behavior

  • Deliver targeted advertising (via platforms like Google or Facebook, if used)

You can manage cookie preferences through your browser settings.

6. Your Choices and Rights

You have the right to:

  • Access or correct your personal information

  • Request deletion of your information (subject to legal retention requirements)

  • Opt out of marketing communications at any time

To exercise any of these rights, please contact us at [your email/contact form link].

7. Data Security

We implement industry-standard security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

9. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect information from children.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Hyde Plumbing 
Foxeyclough Buildings, Russell St, Hyde SK14 2HD
info@hydeplumbheatsuppliers.com
0161 367 0067